We provide these terms of service in accordance with all relevant legislation, namely the Consumer Rights Act (2015), Data Protection Act (1998) & updated (2018 GDPR regulations) & Road Traffic Act (1988) updated (1991, 2009). No terms within this agreement affect your statutory rights and all disputes/legislation will be resolved and governed within the courts of England and Wales only.

The following terms of service become effective from the moment 'the client' or 'booking guardian' books and pays for service with GMT Driving School, for the purpose of clients under the age of 18, these terms apply to any legal guardian of the 'client', who is booking on behalf of the child.
In these terms the following interpretation is applied - 'Us' – refers to GMT Driving School or any Ltd company associated to or on behalf of GMT Driving School, this includes the instructor or any business representative or any individual acting on behalf of the business. 'You','Client','Customer' or 'Pupil' – refers to the individual participating in training if over the age of 18, if under 18 this is the legal guardian/carer of the individual participating.
'Governing body','DVSA','Test' – refers to the Driver & Vehicle Standards Agency, who are the governing body and regulator for all UK Driving Instructors and test facilities. 'ADI' – refers to the term Approved Driving Instructor as approved by the DVSA and in accordance with current legislation (which may change from time to time at the discretion of the DVSA).

1. Cancellation policy

(a) 24 hours cancellation notice is required for all bookings, this includes block booking, online booking (the
Consumer Contracts Regulations will apply to all online bookings), direct bookings with the instructor. If 24
hours notice is not provided, a charge equivalent to the hours lost can be made to the client, if you have a
paid credit (block booking) on your account, any deductions can be made against these hours accrued at the
sole discretion of the business and amended balance provided.

(b) In the event of cancellation where service has been offered to the customer and subsequently declined
part way through service, please note this applies to block bookings paid direct to the instructor, online
bookings (Consumer Contract Regulations apply to all online bookings) and excluding pay as you go direct
clients. These block bookings are non refundable other than for reasons specified in section 1(d) or 1(c) and
a credit note will be offered for the remaining hours, at the discretion of the business, we may offer a partial
refund minus any administration and tax deductions (- 2 lesson to back fill new client). Your statutory rights

are not affected, in the event of us not being able to provide service to you for circumstances within our control,

a full refund of your remaining balance will be due or a credit note provided. For circumstances outwith our control,

a credit note will be offered or in the event of force majeure no liability will be held against the business.

(c) In the event of emergency cancellation (less than 24 hours notice) in this circumstance, GMT Driving
School will offer a 50% refund if less than 24 hours notice is provided for the following reasons: Serious
illness preventing the customer from training (which could not have be notified or foreseen sooner),
withdrawal/suspension of driving license by police, DVLA or the courts, failure to meet the license
requirements or medical requirements as per the Road Traffic Act (1988). These terms are not exclusive or
exhaustive and the refund of 50% is at the sole discretion of the business and does not effect your statutory
rights. Proof may be requested for emergency cancellation at the discretion of the business.

(d) In the event of cancellation of contract due to moving from catchment area or being medically unfit to
continue, proof may be requested and must be supplied on request in accordance with Money Laundering
Act (2017). Any applicable refund for services not provided will be made to the client or guardian at the
discretion of the business once satisfactory evidence is supplied.

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(e) If you are, or someone within your support bubble has been impacted by Covid 19 or any other dangerous

disease. You should enter isolation immediately as per governmental guidelines. If you knowingly take lessons 

whilst infected by Covid or other dangerous diseases and do not report them to your instructor, legal action could 

be taken against the individual. If you are quarantined for your minimal 14 day period, this does not effect your 

contract with GMT driving school, however if a period of 4 weeks elapses without booking from the day of notification

your contract will become invalid and no refund given. 

2. Our right to cancellation

(a) At the discretion of the business it may be necessary to cancel your training due to the customer posing a
danger to themselves, the business, the vehicle or the environment, in this circumstance the business will
provide a monitory refund on any service not provided after the date of contract cancellation.
(b) If fraud, theft, deception or dishonesty is discovered by the business which effects our ability to provide

you with a service, the business will assess the risk this poses to us and where necessary your contract will
become immediately terminated and appropriate action taken, this may include but is not limited to police
involvement and reports submitted to the relevant governing bodies, e.g DVLA, DVSA. This list is not
exhaustive.

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3. Complaints Procedure

(a) All complaints must be made in writing to the business by e-mailing
businessmanager@gmtdrivingschool.com detailing the following -
Date and time of incident/complaint.
Nature of your complaint.
What outcome you would request from the business.
You will receive an acknowledgement of your complaint within 7 working days and we will review and
investigate your complaint and provide a resolution within 1 calendar month of your complaint being received
at the above e-mail address. There may be circumstances in which this time-frame may need to be
extended, for example if your complaint involves a third party, but any further delay will be notified to you in
writing, which includes e-mail.
Please note, a complaint being made does not constitute any deviation in your terms of service or the service
we provide to you and we can't guarentee a complaint will be found in your favour.
(b) Any complaint relating to Instructor misconduct should be made to
businessmanager@gmtdrivingschool.com in the first instance and it may be necessary to forward your
complaint to the Driver and Vehicle Standards Agency (DVSA) if we can not provide a satisfactory response.
If this is necessary we will notify you in writing and you have the right to refer your complaint to the below
address:
instructorconduct@dvsa.gov.uk
DVSA
PO Box 349
Newcastle-Upon-Tyne
NE12 2GN
DVSA can ask the instructor about the matter on your behalf, but they can’t help you get any money back.
The below examples are inappropriate behaviour:
• using their mobile phone while you’re driving
• shouting or swearing at you
• using inappropriate language, either in person or in messages they’ve sent to you
• using unnecessary physical contact

4. General Service Terms

Your driving instructor will provide these terms to you, either in advance of your first lesson, on your first lesson or when payment is made to the business. They do not require a signature to be valid, receiving a service from the business will constitute acceptance of the terms of service. (a) We will not take payment in advance of service being provided if the sale is conducted on a direct instructor basis, this does not include online bookings, block bookings or special offers. For pay as you drive customers, we will not collect payment until you have received at least 1 hour of service. (b) The pupil must provide a valid suitable licence to drive the tuition vehicle. Pupils must inform the instructor immediately if they receive any endorsements on their licence during the period they are receiving tuition and the pupil must ensure they meet the minimum requirements of medical fitness to drive, this
includes eyesight requirements and any legal/illegal drugs the pupil uses. (c)In the event of mechanical breakdown or force majeure outside the control of the business, the business
reserves the right to rearrange lessons at short notice. (d) A 'normal' lesson is based on 1 hour of learning, unless otherwise agreed with the instructor if for any
reason outside the instructors control it is not possible to give a full hours instruction, then any lost time will be added to a later lesson, any monitory refund is at the discretion of the business. (e)The price paid to 'DVSA' for the driving test fee does not include the use of the car for the purpose of the test and any prior instruction. Therefore current rates will apply.
(f) All cheques must be made payable to GMT Driving School (g) The business may from time to time change the hourly rate with reasonable prior notification to the
customer. Any block bookings made prior to the change, will be honoured at the purchased rate. 5. Liability & Variations (a) The pupil should be aware that the instructors primary objective is to enforce and encourage road safety and in doing so, the instructor may take control of the vehicle. The instructor will make every effort to instruct the pupil to the highest standard but can in no way be held liable for any errors that the pupil may make whilst driving and not accompanied by the instructor either before or after a test pass. (b) The instructor will endeavour to teach the pupil the correct driving skills according to the recommended syllabus issued by the DVSA, however guidance will often be determined by the learner and variations of
timescales are subjective to the learner. (c) Driving Tests should only be booked with the prior agreement of the instructor, failing to meet the required standard or failing to liaise with the instructor prior to booking will cease any obligation on the part of the business to provide you with service or the vehicle for the purpose of your driving test. This is at the
discretion of the business and not the customers sole decision for the benefit of road safety. (d) The instructor may at there own discretion with or without evidence cancel or defer any lesson, if the customer appears to be under the influence of drink and/or drugs, regardless of quantity. In this circumstance no refund will be given and the police may be informed. (e) In the event of a customer requiring a break from training for a period of 3 weeks or more, they must inform the business of the intention to take a break in training and for the expected amount of time, this must be e-mailed to businessmanager@gmtdrivingschool.com, the business will honour any break in training with prior notification, if you fail to notify the business of your intention to take a break, your training slot within the instructors diary may at the discretion of your instructor be replaced. Service will still be provided at a mutually agreeable time but there is no obligation to the business to offer you a regular 'slot'. In this case, if you wish to cancel your training, no refund will be offered on this basis.
(f) The business will accept no liability for accidents, injury or damage to any third party caused by the pupils recklessness or negligence during a lesson, in return we guarantee all reasonable and appropriate measure will be taken by the instructor in accordance with ADI guidelines. (g) The business reserves the right to change/amend these terms of service at any time without prior notice. In the event that any changes are made, the revised terms and conditions shall be posted on the website. For any further information on these terms and conditions or for any legal matter, contact the following address: businessmanager@gmtdrivingschool.com